Conflict Management

13th Jan 2015

Conflict management is a specialised form of training that is designed to help you to deal with those difficult, emotional conflict situations, in a more rational, calm and professional manner.
Conflict is inevitable. At work you are bound to get some conflict because-not everyone agrees. The big question is: How well do you handle conflict situations? Some people are too pushy and say too much. Some people are too passive and do not have the courage to say anything.

The best way is to be a rational conflict manager is learning how to manage conflict situations confidently, professionally and quickly.  This workshop provides an insight into conflict resolution

Workshop Content:
Different stages of conflict
Objectivity verses emotion
Listening and responding with empathy
Strategies for minimising or reducing conflict
Uncovering hidden agendas
Delivering difficult messages
Maintaining relationships
Useful and defusing phrases
Giving and receiving feedback
Dealing with difficult styles and reactions
Managing conflict action plan

Learning Objectives:
understand why people are motivated to do the things they do
learn what motivates you and others
see how you may be perceived by others with differing motivations
identify the key causes of conflict
explore methods to build trust and respect with colleagues
develop strategies to deal with conflict before it escalates
use a recommended framework for structuring difficult conversations

Benefits of this conflict management course
You will feel more confident during all conflict situations.
You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
You will avoid all the expense, perils and emotional turmoil of a badly managed conflict situation.
You will feel happy to handle conflict situations involving even the most difficult people.

Workshop outcome:
Delegates pack
Framed certificate of attendance
Complimentary chocolates/mints/sweets
Refreshments and lunch

Cost:
£225 + vat per delegate (5% discount on the overall cost for 3 or more delegates attending from the same school)

Book a workshop and attend another one half price….have a look at the other workshops Communication Skills, Managing your Manager

Training venue:
Ramside Hall Hotel & Golf Club, Carrville, Durham, County Durham, North East, DH1 1TD

Times:
9.30 am – 3.45 pm

Contact details:
Evelyn on 0121 622 2502 or customerservices@001inspiration.co.uk