Communication Skills Workshop

22nd Jan 2015

Effective communication is the key to a successful school. One of the key skills of an individual is the ability to communicate with children, parents, team members, management, internal and external clients/customers. It is imperative that you must make your message understood and you must receive/understand the intended message sent to you.

In the current climate this communication has never been so important. Whether it be getting the most out of your staff or whether it be creating and capitalising on new opportunities – effective use of communication can help achieve your objectives and the school’s mission.

Workshop Content:
How to communicate your goals
The use (and misuse) of humour at work
How to explain your ideas
How to improve your listening skills
How to handle a negative cynic
The use of affirmative language
How to use a rational, not emotional approach to constructive criticism and conflict
How to use factual language to criticise 
How to prepare your message in advance 
How to formulate a solution to the problem or difficult situation 
Distinguish "reasons" from "excuses" for not doing something
Know when to compromise (and when not to) 
The difference between assertive, aggressive and passive communication 
Body language and voice tone 
The use of praise and appreciation 
How to maintain your self-control and confidence 
Communication skills action plan

Learning Objectives:
Understanding how people communicate and the differing communication styles
Developing strategies to deal with conflict before it escalates
Able to use a recommended framework for structuring difficult conversations
Being aware of active listening skills

Benefits of this Communication Skills workshop:
You will feel more confident to express your ideas and opinions
You will get the best possible results from discussions and important meetings
You will avoid all the perils and costs of badly worded messages and mis-understandings

Workshop outcome:
Delegates pack
Framed certificate of attendance
Complimentary chocolates/mints/sweets
Refreshments and lunch

Cost:
£225 + vat per delegate (5% discount on the overall cost for 3 or more delegates attending from the same school)

Book a workshop and attend another one half price….have a look at the other workshops Managing your Manager, Conflict Management)

Times:
9.30 am – 3.45 pm

Training venue:
Ramside Hall Hotel & Golf Club, Carrville, Durham, County Durham, North East DH1 1TD 

Contact details:
Evelyn on 0121 622 2502 or customerservices@001inspiration.co.uk